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| A. SHIPPING & DELIVERY OF YOUR PURCHASES |
| 1. Send your order |
| As soon as your order is received, the customer service department of our company plans its fast delivery to your place. Our customer service department will contact you and you will jointly set the desired delivery time of the products. |
| Order Delivery |
| 2.1 Deliveries take place daily on working days of the week, from 9:00 to 17:00. |
| 2.2 For remote areas where there is not a Casadikouros store, the products are sent by external partners (transport agency) and the delivery takes place at the entrance of your house (detached house or apartment). |
| Right of withdrawal |
| 3.1 The Customer has the right to withdraw from the sales contract, returning the whole or part of the order, without being obliged to notify the Company of the reason for which she / he wishes the products to be returned, within 14 calendar days from the date of order. In this case, the Customer bears only the direct cost of returning the products. |
| 3.2 For the exercise of the right of withdrawal, the Customer is obliged to inform the Company by sending a photo of the returned product as well as the receipt of purchase to the company. |
| If the withdrawal is exercised within the above deadline and provided that the product is in perfect condition, the Company will accept it by informing the Customer. The Customer is obliged to send the product in the perfect condition in which he received it, meaning that its packaging has not been unwrapped and without having removed the special markings of the product. |
| Refund |
| In case of returning the products and depending on the one hand, on the way the Customer has chosen to pay for his Order and on the other hand, the way in which their return will take place, the refund will be made within 10 working days from the date of receiving the products. |
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| Company Responsibility |
| 5.1 The Company is not responsible for any delay or inability of order execution due to inevitable events, such as a strike of means of transport, etc. The Company in any such case is entitled to an extension for the implementation of its obligations. |
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| 5.2 The Company is not responsible for the selection of products for which the Customer remains solely and exclusively responsible. |
| 5.3 The Company has taken all the necessary measures, as required, to guarantee the high level of security and protection exclusively of the Online Store and its own systems, and undertakes to upgrade its protection systems and to have antivirus programs. The Company, given the nature of the Internet, does not guarantee the non-existence of viruses and is not responsible in case of damage to equipment, software, files or other damage to the User or Customer, which is caused by a virus. The Company is in no case responsible for any legal claims (civil and / or criminal), nor for any loss (positive, special, or negative which is indicative and not restrictive, divisive and / or cumulative loss of profits, data , lost profits, monetary satisfaction, etc.), which arises for users / customers of this online store, or for third parties, due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information made available through it and / or any unauthorized interference by third parties with products and / or services and / or information made available through it. |
| Furthermore, the Company bears absolutely no responsibility for damage or harm, or infection by cyber viruses and / or other malicious programs, on the computer or other electronic medium used by a user / visitor to access this website, nor is it responsible for damage related to inability to perform, error, omission, interruption, defect, delay in operation or transmission or drop of system line, etc. |
| 5.4 For the security of transactions using cards, the Company bears no responsibility as all transactions are carried out in a secure environment, where the Customer enters his card information. |
| 5.5 The Company, its partners, its managers, as well as its employees and any associates are not responsible for any damage which may happen to the User, Customer or third party from illegal and improper use of the Online Store by a User or Customer, in violation of the stated in Terms of Use or applicable law. |
| Free transport and assembly throughout Northern Greece from Orestiada to Thessaloniki. (For shipping costs in the rest of Greece and abroad, please contact us.) |
| Free choice of fabrics. |
| Funding up to 60 months. |
| Interest-free installments via credit card. |
| Guarantee and technical support for each product of the company. |
