| Return Policy |
| Right of return |
| You have the right to return a product that you have purchased from our online store. Returns are accepted within fourteen (14) days from the date of sale of the products and only if the products you wish to return are in the same condition in which you received them in full and intact packaging along with all the accompanying documents of the product you selected (e.g. .x. Delivery Note – Invoice, Retail Receipt etc.). In order to avoid your own inconvenience, please check the condition of the products, their packaging as well as their type when delivering the products in order to detect any defects. In order to avoid your own inconvenience, please check the condition of the products, their packaging as well as their type when delivering the products in order to detect any defects. |
| Instructions : Before each return it is recommended to send an email to koyros02@otenet.gr or contact our Customer Service Department at the phones: 2510 622846 at the accounting office, in order to declare your desire to return your products. |
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| Except for the rights provided by the return policy, all rights applicable to users under the applicable terms and conditions of the contract of sale are recognized in each case, as well as any rights arising in connection with the product warranty terms. |
| Right of withdrawal |
| The Customer has the right to withdraw from the concluded sales contract, returning all or part of the order, without being obliged to announce to the Company the reason for which he wishes the products to be returned, within 14 calendar days from the date of sending the order. In this case, the Customer bears only the direct cost of returning the returned products. |
| For the exercise of the right of withdrawal, the Customer is obliged to inform the Company by sending a photo of the product to be returned as well as the proof of purchase to the company. If the withdrawal is exercised within the above deadline and provided that the product is in perfect condition, the Company will accept it by informing the Customer. The Customer is obliged to send the product in the perfect condition in which he received it, ie without having violated its packaging and without removing the special markings of the product. |
| Return form |
| You can exercise the right to withdraw from the contract of purchase and return of the products by using the online Return Form. |
| You can also use this form SUSPENSION FORM by filling in and sending it by mail to: customerservice@casadikouros.gr |
| In order to proceed with your refund, you must return the products to us in full compliance with the conditions stated in our Return Policy and send the package with the courier indicated by ISTIKBAL KOUROS, or with another courier of your choice, to the following address : |
| Withdrawal form (Please complete and send us this form only if you wish to withdraw from the purchase agreement) |
| Recipient: |
| KOUROU K AND CO. EE, AMYGDALEONAS KAVALA , Postcode : 64012 , Phone number : 2510 622848 , 2510 622846 |
| By this form I declare that I withdraw from the contract of purchase of the following products: |
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| The order was placed on: |
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| Received on: |
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| Order number : |
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| Name and surname: |
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| Email address stated in the account from which the order was placed |
